Dear Roisin,
We'd love to hear from you in more detail what you're not happy about :) We've already reached out to you and would love to hear the build-up critisim!
What we've seen is that the parcel has been shipped the 22end of November, and has reached you with succes in Glasgow (UK) the 24th of November! So that should not be the problem :)
Let us know!
Kind regards,
Your Team RHR Pets